Viewing account history

Review number orders, calls, SMS, payments, and invoices from Account Settings.

Choose a history page

1. Sign in to the cloudnumbering portal.
2. Open Account Settings (the gear icon).
3. Under History, choose:
   • Orders for purchase date, quantity, total cost, and the numbers in an order.
   • Calls for call parties, charge, duration, and timestamps.
   • SMS for message parties, direction, charge, and date.
   • Payments for top-up amount, currency, and credited status.
   • Invoices for invoice amount, type, payment date, and download.
4. Move between pages or change the number of rows shown to find the period you need.

Open or export records

• Under Orders, select View Order to review its numbers or open them in Number Inventory.
• Under Calls or SMS, use the table export to download the displayed history.
• Under Invoices, open the row actions and select Download.

Troubleshooting

I cannot see Payments. Payments is available to organisation administrators when online payments are enabled.

A call or message is missing. Check the date and the organisation you are using. If the record remains missing, contact support with the number, direction, approximate timestamp and timezone, and any request ID.

I need full technical tracing. The history pages show customer billing and activity records, not internal network traces. Give support a specific example and timestamp rather than sending a broad export.

Related articles

• Managing your number inventory
• Viewing payments and invoices
• Checking rates