Buying numbers
Buy numbers from the cloudnumbering portal and review the full cost before placing the order.
Before you start
Your balance must cover the amount shown under Total due now. A confirmed order starts the selected contract and cannot be cancelled from checkout.
Buy numbers
- Sign in to the cloudnumbering portal.
- Go to Buy Numbers.
- Select the country and number type.
- Select Continue.
- Enter the number of numbers you need under Select Quantity.
- Review the available contract and select Go to Checkout.
- Review the order, charges, and Balance after purchase.
- Select Confirm Order.
What happens next
The purchased numbers appear under Download Your Numbers. Select Open Inventory to view and configure them in Number Inventory.
You can also find the order under Account Settings > Orders.
Troubleshooting
The country or number type I need is not listed. The portal only lists combinations available to your organisation. See Checking number availability.
The portal says no numbers are available. Choose a different country or number type. Self-service availability changes as inventory is purchased or added, but premium and memorable numbers are never offered self-service — so a selection can stay unavailable no matter how often you retry. If you need a premium or memorable number, contact sales. See Checking number availability.
No contract is available. Check Checking rates for the rate cards assigned to your organisation. If no relevant purchase rate is present, contact support with the country and number type you need.
My balance is too low. Top up enough to cover Total due now, then place the order again. See Topping up your balance.
The order failed. Try again once. If it still fails, contact support with the order reference and error shown in the portal; do not submit repeated orders if the first order appears under Orders.
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