Viewing payments and invoices

Use the portal to check card top-ups and download their invoices.

View payments

1. Sign in to the cloudnumbering portal.
2. Go to Account Settings (the gear icon) > Payments.
3. Find the payment and check whether it was credited.

Download an invoice

1. Go to Account Settings (the gear icon) > Invoices.
2. Find the invoice. The table shows each invoice's ID, creation date, type, amount, currency, and Paid on date.
3. Open the row actions and select Download.
   • To download several invoices at once, select their rows and use the bulk export.

What happens next

The invoice downloads to your device. Keep the invoice and its matching payment ID together when reconciling a top-up.

Every successful top-up produces an invoice and emails it to you automatically — automatic card top-ups are invoiced and emailed the same way as manual ones.

Troubleshooting

I cannot see Payments. Payments is available to organisation administrators when online payments are enabled. Ask an organisation administrator to check the payment.

I cannot find an invoice. Check that you are using the organisation that made the payment and compare the payment and invoice creation dates. A failed or incomplete payment does not produce a paid invoice.

An invoice will not download. Refresh the page and try Download again. If it still fails, contact support with the invoice ID and error shown.

I need an invoice for a payment made outside the portal. Portal invoices cover the payments listed there. Use the invoice supplied with the separate payment arrangement or contact the team that issued it.

Related articles

• Topping up your balance
• Viewing account history
• Setting up automatic card top-ups